Privacy Policy

Introduction

Himalayan Combustion Systems ("we", "us", "our") operates https://www.himalayancombustionsystems.com. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website or contact us. This is standard website policy — not legal advice.

Information we collect

Information you provide when you contact us — for example via WhatsApp, email, phone, or the on-site enquiry form — such as your name, organisation, phone number, email address, region, programme interest, and message content.

The on-site enquiry form prepares a draft email in your mail application. Until you send that email, we do not receive the form contents through a website backend. There is currently no server-side form submission endpoint on this site.

Order and retail enquiries for domestic products are directed to Himalayan Rocket Stove; programme enquiries may include volume, timing, funding stage, and fuel context when you choose to share them.

Technical data collected automatically when you browse our site, such as IP address, browser type, device type, pages visited, and referring URL. We use this to keep the site secure and understand how it is used. We do not place enquiry message contents into analytics events.

We do not operate user accounts on this website unless clearly stated on a specific page.

How we use your information

Respond to your enquiries and provide customer support.

Process orders and arrange delivery or installation where applicable.

Improve our website, products, and services.

Send service-related communications you have requested.

Comply with applicable law and protect our legitimate business interests.

WhatsApp and third-party services

If you contact us via WhatsApp, your messages are handled under WhatsApp's own privacy policy in addition to this one.

We may use trusted service providers for website hosting, analytics, email delivery, and payment processing where applicable. They process data only as needed to provide their services to us.

Our website may link to other sites (for example partner ventures in the Himalayan Rocket family). We are not responsible for their privacy practices.

Cookies and analytics

We may use cookies and similar technologies to remember preferences, measure site traffic, and improve performance. You can control cookies through your browser settings.

Where we use analytics tools, data is generally aggregated and used to understand how visitors use the site.

Data retention and security

We keep personal information only as long as needed for the purposes above, unless a longer period is required by law.

We take reasonable steps to protect information, but no website or transmission over the internet is completely secure.

Your rights

Depending on applicable law in India, you may have rights to access, correct, or delete personal information we hold about you, subject to legal exceptions.

To make a privacy request, contact us at info@himalayanrocketstove.com.

Children

Our website is not directed at children under 13, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will change when we do.

Contact us

Questions about this Privacy Policy? Email info@himalayanrocketstove.com.